Help Centre

k118 FAQ – Answers to Your Gaming Questions

Whether you are just getting started or you have been playing on k118 for a while, this FAQ page covers everything — from account registration and PKR deposits through JazzCash and Easypaisa to withdrawals, bonuses, Casino games and responsible gaming. Find your answer below or browse by topic.

8+ Topic categories covered
40+ Questions answered in detail
24/7 Live chat if you need more help
PKR All accounts in Pakistani Rupees

What Would You Like Help With?

Jump to the section that matches your question. Each topic below links to the relevant FAQ section on this page.

Account & Registration

How to register, verify your mobile number, age requirements, one account per person rules and what to do if you cannot access your account.

PKR Deposits

Everything about depositing in PKR — JazzCash, Easypaisa, Raast, Bank Transfer, minimum amounts, processing times and deposit limits.

Withdrawals

How to request a withdrawal, processing times, minimum withdrawal amounts, KYC verification requirements and what to do if your withdrawal is delayed.

Bonuses & Promotions

Welcome bonus details, how to claim reload offers, wagering requirements, cashback deals and seasonal cricket tournament promotions during PSL.

Casino & Games

Which Casino games are available, how live dealer tables work, Slots, Bingo rooms, Esports and how fairness is maintained across all game types.

Responsible Gaming

Setting deposit limits, session time reminders, cool-off periods, self-exclusion and what to do if gaming is becoming a problem for you or someone you know.

All Questions Account Deposits Withdrawals Bonuses Games App Responsible Gaming

Account & Registration

Click the Register button at the top of any page. Fill in your Pakistani mobile number, a valid email address and a password of at least eight characters. You will receive a one-time OTP on your mobile number — enter it to verify your account. Once confirmed, your k118 account is active immediately and you can explore the platform before making your first deposit. The whole process usually takes under three minutes. Visit the Register page to get started.

You must be 18 years of age or older to register and use k118. This is a strict rule. Providing a false date of birth during registration is a violation of our Terms and Conditions and will result in permanent account closure. k118 is an adults-only platform.

No — only one account per person is allowed on k118. Duplicate accounts are against our Terms and Conditions and may result in all related accounts being permanently closed, along with any balances held in them. If you have lost access to an existing account, please contact live chat support rather than creating a new one.

First check that Caps Lock is off and that you are entering the correct mobile number or email. k118 accepts both as the login identifier. If you have forgotten your password, use the password reset option to receive a reset OTP or link on your registered mobile number. Multiple failed attempts may temporarily lock your account as a security measure — wait a few minutes before trying again. If the issue persists, our 24/7 live chat team can verify your identity and restore access without any loss of PKR balance. See the Login page for more tips.

Log in to your k118 account and navigate to Account Settings. From there you can update your contact details. For security reasons, changing a registered mobile number requires OTP verification on both the old and new number. If you no longer have access to your old number, contact live chat support with your identity details ready.

PKR Deposits

k118 supports a range of Pakistani payment methods including JazzCash, Easypaisa, Raast, Bank Transfer and debit or credit cards. Mobile wallet options like JazzCash and Easypaisa are the most popular among Pakistani players because deposits reflect in your gaming wallet within seconds. All transactions are processed in PKR — there are no currency conversion fees.

JazzCash and Easypaisa deposits are typically credited to your k118 gaming wallet within a few seconds of payment confirmation. Occasional delays of up to five minutes can happen during peak hours on Pakistani mobile networks, but this is uncommon. Bank Transfer deposits may take longer depending on your bank's processing schedule — usually within a few hours on business days.

Yes, a minimum deposit applies and varies by payment method. JazzCash and Easypaisa typically have lower minimums which makes them ideal for players who prefer smaller top-ups. Log in to your account and check the Cashier section for the current minimum deposit amounts for each payment method, as these can be updated from time to time.

First check your JazzCash, Easypaisa or bank app to confirm the payment was actually deducted from your balance. If the deduction shows on your end but your k118 wallet has not been credited after 10–15 minutes, contact our 24/7 live chat support with the transaction reference number or screenshot. Do not submit the same deposit twice — our team will locate the pending transaction and credit your account manually if needed.

Withdrawals

Log in to your account, navigate to the Cashier section and select Withdrawal. Choose your preferred method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the amount and confirm the request. Make sure the account details you enter match the name on your k118 account to avoid delays. For full details on processing times and limits, visit the Withdrawal page.

JazzCash and Easypaisa withdrawals are typically processed within a few hours of approval. Bank Transfer withdrawals may take one to two business days depending on your bank. Withdrawals submitted on weekends or public holidays may be processed on the next business day. If your withdrawal has not arrived within the expected timeframe, contact live chat support with your withdrawal reference number.

A withdrawal may be held for a few reasons: your account may require KYC (identity) verification, an active bonus with incomplete wagering requirements may be attached to the balance, or the withdrawal details you entered may not match your registered account name. Log in and check your account notifications or messages for any pending verification steps. If you are unsure, our support team can explain the exact reason and guide you through the next step.

Yes, a minimum withdrawal amount applies and differs by payment method. Check the current minimums in the Cashier section of your account after logging in, or visit the Withdrawal page for the latest information. Withdrawals below the minimum will not be processed, so make sure your request meets the threshold before submitting.

Bonuses & Promotions

New members can claim a welcome bonus on their first deposit. The exact bonus amount and terms are shown on the Promotions page and may be updated periodically. To claim the bonus, register your account, make a qualifying first deposit in PKR and opt in where required. Always read the wagering requirements before claiming any bonus so you know what is needed to convert bonus funds into withdrawable PKR.

A wagering requirement means you must bet a certain multiple of the bonus amount before any winnings derived from that bonus can be withdrawn. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 20,000 in bets using the bonus funds before the resulting balance becomes withdrawable. Progress towards meeting wagering requirements is shown in your account under the Bonuses section. Different games may contribute different percentages towards the total — Slots typically contribute 100%, while table games may contribute less.

Yes — k118 regularly runs special promotions around Pakistan Super League (PSL) matches, T20 internationals and major cricket series. These can include reload deposit bonuses, free bet credits, cashback offers on match day losses and prize draws. Log in during an active series and check the Promotions page to see what is currently available. These offers are time-limited so it pays to check in before key match days.

The most common reasons are: the deposit amount did not meet the minimum required for the bonus, the bonus was not opted into before the deposit was made, the offer had already expired, or the promo code (if one was required) was not entered. Check the specific terms on the Promotions page. If you believe you met all the conditions and the bonus still was not applied, contact live chat support within 24 hours of the deposit with your transaction reference.

Casino & Games

k118 offers a wide variety of game types including Slots, Live Casino (Live Baccarat, Live Roulette, Live Blackjack), Sports Betting with Cricket and PSL markets, Bingo rooms, classic table games and Esports betting. New titles are added to the Game Lobby regularly. You can browse all available games from the Game Lobby page without even being logged in, though you will need to sign in to place real PKR bets.

Live Casino games are streamed in real time from professional studio environments. A human dealer runs the game — dealing cards for Baccarat and Blackjack or spinning the wheel for Roulette — while you place your bets from your phone or browser. The video stream runs at HD quality. Results are determined by physical game outcomes (real cards, a real wheel) rather than a random number generator, giving players a more authentic casino experience. A stable internet connection gives the best streaming quality.

Yes. Cricket — including Pakistan Super League (PSL) matches, T20 internationals and other major series — is one of the most popular betting categories on k118. Markets typically include match winner, top batsman, top bowler, total runs, individual innings scores and in-play live betting during the match. Markets open well before match start and close at the relevant point in the game. All bets are placed and settled in PKR.

Slot and RNG-based games on k118 use certified Random Number Generators (RNGs) from established game providers, ensuring each result is independent and unpredictable. Live dealer game outcomes are determined by physical processes — real cards and real wheels — in a supervised studio environment. Sports betting odds are set by professional trading teams. Each game's Return to Player (RTP) percentage is provided by the game developer and reflects long-term statistical payout rates.

Bingo on k118 is a straightforward and relaxed game type where numbered balls are drawn at random and players mark them off on their cards. Complete a required pattern — a line, two lines or a full house — before other players to win. k118 offers multiple Bingo rooms running throughout the day with different ticket prices and prize pools in PKR. Visit the Bingo page for details on current rooms and buy-in amounts.

k118 App

Yes — the k118 Android app is available as a direct APK download. Visit the Download page to get the latest version. The app is optimised for Pakistani mobile networks, loads faster than the browser version on mobile data, and keeps you logged in between sessions so you are not re-entering your credentials every time. All features — Casino, Sports Betting, Bingo, Cashier — are available in the app.

Download the APK file from the Download page. Before installing, go to your phone's Settings, open Security or Privacy, and enable "Install from Unknown Sources" or "Allow from this source" — this is required because the APK is installed outside of the Google Play Store. Once enabled, open the downloaded APK file and follow the on-screen installation steps. The whole process takes about two minutes. Your existing k118 login credentials work in the app — no separate registration needed.

Currently the dedicated app is available for Android only. iPhone and iPad users can access the full k118 platform through the mobile browser — the website is fully responsive and works well on Safari and Chrome on iOS. All features including deposits, withdrawals, Casino games and betting are accessible through the mobile browser without needing to install anything.

Responsible Gaming

Log in and go to Account Settings, then navigate to the Responsible Gaming section. From there you can set a daily, weekly or monthly PKR deposit limit that suits your budget. Once set, the limit takes effect immediately and your account will not allow deposits above the chosen amount within the chosen period. Increasing a limit may have a cooling-off delay — decreasing one takes effect straight away. We recommend setting a realistic limit before you start playing, not after a session has gone badly.

Self-exclusion lets you block your own access to your k118 account for a chosen period — from a short cool-off of a few days to a permanent closure. It is available in your account settings under Responsible Gaming and takes effect immediately. During a self-exclusion period you will not be able to log in, deposit or receive promotional communications. If you need a break from gaming, this tool is the most effective way to make that break stick. Visit the Responsible Gaming page for full details.

Yes. In your Responsible Gaming settings you can set a session duration reminder — a notification that appears after you have been playing for a specified amount of time. This is useful for keeping track of how long each session is running, especially during longer Casino or Bingo sessions. It does not force you to stop playing but serves as a clear prompt to check in with yourself and decide if you want to continue.

If you feel gaming is negatively affecting your finances, relationships or daily routine, it is important to act early. Use the self-exclusion tool to block access to your account immediately. Speak to someone you trust — a family member or a friend — about what you are experiencing. There are also free helplines and counselling services available in Pakistan that deal with problematic gambling behaviour. k118 encourages responsible, budget-controlled gaming for adults and we support any member who needs to take a break or stop completely. Read more on the Responsible Gaming page.

Did not find your answer? Our 24/7 live chat support team is available around the clock. Login to your account and click the chat icon, or visit the Platform page for more contact options.

Need More Help?

If your question is not covered in the FAQ, our support team is online 24/7 and typically responds within five minutes via live chat.

  • Available 24/7 including weekends
  • English support for Pakistani players
  • Account, payment and game queries
  • Typical reply time under 5 minutes
Accepted Payments

All deposits and withdrawals in PKR — no currency conversion fees.

JazzCash Easypaisa Raast Bank Transfer Cards
Safe Gaming Reminder

k118 is for adults aged 18 and above. Always set a budget before you play, use deposit limits and never chase losses. Gaming should be fun — keep it that way.

Responsible Gaming

Everything You Need to Know About k118

This FAQ page exists to give every Pakistani player quick, straightforward answers without having to contact support for routine questions. Whether you are brand new to k118 or a returning member who needs a refresher on how something works, the questions and answers above cover the most common topics our players ask about.

k118 is built for the Pakistani market. Every account operates in PKR, deposits work through the payment methods Pakistanis use every day — JazzCash, Easypaisa, Raast and Bank Transfer — and the platform is accessible on the Android phones that most players in Pakistan carry. There are no currency conversion fees, no complicated sign-up processes and no need to use payment methods that are not available locally.

Getting Started on k118

Registration takes a few minutes. You need a Pakistani mobile number, an email address and a password. After verifying your mobile number with an OTP, your account is immediately active. From there you can browse the Game Lobby, check the Promotions page for any active welcome offers and make your first deposit in PKR whenever you are ready. The platform is designed to be intuitive — most players figure out the layout quickly, but this FAQ is here if you get stuck at any point.

Deposits, Withdrawals and PKR

One of the most common questions new players have is about how money moves in and out of the platform. Deposits via JazzCash and Easypaisa arrive in your gaming wallet within seconds. Withdrawals are processed back to the same Pakistani mobile wallet or bank account and typically clear within a few hours for mobile wallets. All amounts are in PKR — what you deposit is what arrives, and what you withdraw is what you receive, with no hidden conversion charges eating into your balance.

If a deposit or withdrawal ever seems stuck, the first step is always to check your transaction history in the Cashier section of your account. Most apparent delays are resolved by the time you refresh — but if something genuinely looks wrong after 15 minutes, live chat support can trace the transaction and resolve it quickly.

Bonuses and How They Work

Bonuses on k118 add extra value to your deposits, but it is worth understanding how they work before claiming one. Every bonus comes with a wagering requirement — a specified multiple of the bonus amount that you need to bet before bonus-derived winnings can be withdrawn as real PKR. This is standard practice across online gaming platforms and is not unique to k118. The key is to read the terms of each offer before opting in so there are no surprises later. The Promotions page always shows current bonus terms clearly.

During major cricket events like PSL season or big T20 international series, k118 typically runs time-limited promotions with extra reload bonuses and free credits. These are worth watching for if you are a cricket fan — log in before match days and check the Promotions tab to see what is active.

Playing Responsibly

k118 takes responsible gaming seriously. Every account has built-in tools — deposit limits, session reminders, cool-off periods and self-exclusion — that give players control over how they engage with the platform. These are not there for show; they are genuinely effective ways to stay within a budget and keep gaming as entertainment rather than a financial stress. We encourage every player to set a deposit limit when they first register, before they have had a chance to get caught up in the excitement of playing.

If your question still is not answered after browsing the FAQ sections above, our support team is available 24 hours a day, seven days a week. You can reach them via live chat after logging in to your account, or explore the Platform page for additional contact options.

Ready to Play?

Join k118 and Play in PKR Today

Register your free account in minutes, deposit via JazzCash or Easypaisa and access Casino, Live Casino, Cricket betting, Bingo and more — all in Pakistani Rupees with no conversion fees.

18+ only  |  PKR accounts  |  JazzCash · Easypaisa · Raast  |  Play Responsibly