This Privacy Policy explains what personal information k118 collects from you, how we use it, who we may share it with, and what rights you have over your own data. We believe every player deserves to know exactly how their information is handled — so we have written this as plainly as possible.
Six core privacy principles that guide how we collect and handle your information on the k118 platform.
We only collect the personal information we genuinely need to operate your account, process your PKR transactions and comply with platform requirements. We do not collect data just because we can.
Your account data, payment information and personal details are stored using industry-standard encryption and access controls. Data is only accessible to authorised k118 personnel who need it to do their job.
k118 does not sell, rent or trade your personal information to external companies for their own marketing. The data you share with us stays with us and our essential service providers only.
You can request to access, correct or delete your personal data. You can also ask us to limit how we use your information. We will respond to all legitimate data requests without unreasonable delay.
We explain clearly in this policy what data we collect, why we collect it and who may see it. There are no hidden data practices — what you read here is what we actually do.
We do not keep your personal data indefinitely. When data is no longer necessary for the purposes it was collected — and where no legal retention obligation applies — we delete or anonymise it.
k118 is an online gaming and casino platform operating at k118.pro, designed for players in Pakistan. The platform offers Casino games, Slots, Live Casino tables, Sports Betting, Bingo, and related promotions — all in PKR. When this Privacy Policy refers to "k118", "we", "us" or "our", it means the k118 platform and the team responsible for its operation.
This Privacy Policy applies to all users of the k118 website, the Android app available via the Download page, and any associated services or communications. By registering an account, you acknowledge that you have read and understood how we handle personal information as set out in this document.
This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, all of which form part of your agreement with k118.
We collect personal information from you in several ways — directly when you register and use the platform, automatically through your device and browser, and in some cases from third-party service providers involved in processing your transactions or verifying your identity.
In certain circumstances we may receive information about you from third-party providers, including identity verification services, payment processors (such as JazzCash, Easypaisa and Raast networks), and fraud prevention services. This information is used only for the purpose for which it was obtained and is handled under the same standards as all other data we hold.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, DOB, CNIC | Account registration, KYC verification |
| Contact Data | Email, phone number | Account communications, support |
| Financial Data | JazzCash/Easypaisa number, bank details | PKR deposits and withdrawals |
| Technical Data | IP address, device ID, browser | Security, fraud prevention |
| Usage Data | Games played, bets, session time | Platform improvement, responsible gaming |
| Communications | Support messages, chat logs | Customer service, dispute resolution |
k118 uses the personal information we collect for the following purposes. We will only use your data in ways that are consistent with the reason it was originally collected.
To create and manage your player account, verify your identity, process your login sessions, and maintain the security and integrity of your account. This includes sending you transactional messages such as deposit confirmations, withdrawal notifications and account security alerts.
To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, mobile wallets or card, and to maintain accurate financial records of all transactions on your account. Financial data is shared only with the payment processors necessary to complete a specific transaction.
To provide you with access to Casino games, Slots, Live Casino, Sports Betting, Bingo and other features on the k118 platform. This includes personalising your game lobby experience, displaying relevant promotions and bonuses, and ensuring games load correctly on your device.
To detect and prevent fraudulent activity, account takeovers, money laundering, bonus abuse and other misuse of the platform. This may involve automated monitoring of account behaviour patterns. Where suspicious activity is detected, we may restrict account access while an investigation is carried out.
To respond to your queries, complaints and support requests via live chat or email. Support conversations are retained for a reasonable period to allow us to track the history of any ongoing issues and to train our support team.
To monitor play patterns that may indicate problem gambling behaviour. This allows us to prompt players to use responsible gaming tools, enforce self-exclusion requests, and apply deposit or activity limits where requested. Visit our Responsible Gaming page to learn more about these tools.
If you have opted in to receive marketing communications, we may send you information about new promotions, bonuses, PSL cricket specials or other platform updates via email or push notification. You can opt out of marketing communications at any time through your account settings or by contacting support.
We process your personal data on the following legal grounds depending on the specific activity involved:
k118 does not sell or rent your personal information to third parties. We share data only where it is necessary to operate the platform, comply with legal obligations, or protect the security of the platform and its users.
When you make a deposit or request a withdrawal, the necessary payment details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, or a card processing network. These providers process your financial information under their own privacy and security standards and are not permitted to use your data for their own marketing purposes.
Where identity or document verification is required, we may share relevant details with a third-party KYC (Know Your Customer) verification service. This is a standard process used by online platforms to confirm player identities and prevent fraud.
We work with trusted technology providers who help us run the platform — including cloud hosting, database management, live chat support software and game content providers. These providers access data only to the extent required to perform their specific function and are contractually bound to handle it securely.
We may disclose your personal information if required to do so by law, in response to a valid legal request, or where we believe disclosure is necessary to protect the rights, safety or property of k118, our players or the public.
All third-party providers who process data on our behalf are required to implement appropriate technical and organisational security measures and are only permitted to use your data for the specific purpose for which it was shared.
k118 uses cookies and similar tracking technologies on the website and in the app to ensure the platform works correctly, to understand how players use it, and to deliver a more relevant experience.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the k118 platform normally. For the mobile app, similar tracking is managed through device-level permissions which you can control in your phone's settings.
We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, and in any case for as long as your account remains active. When you close your account, we do not immediately delete all data — certain information is retained for a period after closure for the following reasons:
Once the applicable retention period has passed and there is no ongoing reason to retain the data, we will delete or anonymise it securely. Anonymised data (data from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.
As a k118 player, you have the following rights over your personal data. To exercise any of these rights, please contact our support team via live chat or email.
You can request a copy of the personal data we hold about you. We will respond within a reasonable period and provide the information in a clear, readable format.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. Please update your account details in settings or contact support for help.
You can request deletion of your personal data where it is no longer necessary for us to hold it, subject to any legal retention obligations we are required to comply with.
You can ask us to limit how we use your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
Where technically feasible, you can request your personal data in a structured, commonly used format so you can transfer it to another service.
Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
k118 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration or disclosure.
While we take all reasonable precautions, no system is entirely immune to security risks. If you believe your account has been accessed without your authorisation, please contact our support team immediately via live chat so we can secure your account right away.
You also play an important role in keeping your account secure. Use a strong, unique password, do not share your login details with anyone, and always log out when using a shared device.
k118 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm that they are 18 or older, and we may request proof of age as part of our verification procedures.
If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your household has registered on k118, please contact our support team immediately so we can resolve the matter promptly.
The k118 platform may contain links to third-party content providers or game studios as part of normal platform functionality. These third parties operate under their own privacy policies and k118 is not responsible for the content or privacy practices of any external site or service.
We recommend that you review the privacy policy of any third-party service you interact with. This Privacy Policy applies only to the k118 platform and the data we collect and process directly.
k118 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will take reasonable steps to notify you — this may include a notice on the platform when you next log in, or a notification to your registered email address.
The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically so you remain informed about how we protect your information. Continued use of k118 after any update is published constitutes acceptance of the revised policy.
If you have any questions, concerns or requests relating to this Privacy Policy or how k118 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
For responsible gaming queries, self-exclusion requests or deposit limit changes, please visit our Responsible Gaming page or contact support directly. For general account or payment questions, our live chat team can assist you immediately.
We aim to respond to all data-related requests within a reasonable timeframe. If your request is complex or involves a large volume of data, we may take slightly longer but will keep you updated on progress.
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