Terms and Conditions – k118 Online Gaming Platform

1Acceptance of Terms

By accessing, registering on, or using any part of the k118 platform — including the website at k118.pro, the Android app, and any associated services — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

These Terms and Conditions form a legally binding agreement between you (the player) and k118. If you do not agree with any part of these terms, you must not register an account or use the platform. Continued use of k118 after any update to these terms constitutes acceptance of the revised version.

2Eligibility

To register and use k118, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a location where online gaming is not explicitly prohibited for you personally.
• You must not be a current employee, contractor, or close family member of a k118 employee involved in platform operations.
• You must not be self-excluded from k118 or have had a previous account closed due to a breach of these terms.
• You must be registering as an individual, not on behalf of a company or third party.

3Account Registration

Each person is permitted to hold only one account on k118. If you already have a registered account, you must not create a second one. If duplicate accounts are identified, k118 reserves the right to close all but the original account and may forfeit balances held in duplicate accounts.

Accurate Information

You are required to provide accurate, complete and up-to-date information when registering. This includes your full legal name, date of birth, and any contact information requested. Providing false or misleading registration information is a breach of these terms and may result in immediate account closure.

Account Security

You are solely responsible for keeping your login credentials secure. k118 will never ask for your password via email, chat or any other communication channel. If you believe your account has been accessed without your authorisation, contact our support team immediately via live chat.

• Do not share your account credentials with anyone else.
• Do not allow any other person to use your account to play or deposit.
• Use a strong, unique password that you do not use on other platforms.
• Log out of your account when using shared or public devices.

Account Currency

All k118 accounts are denominated in Pakistani Rupees (PKR). Once your account currency is set at registration, it cannot be changed. All balances, deposits, withdrawals and bonus amounts will be displayed and processed in PKR.

4Deposits & Payments

k118 supports deposits in PKR via the following payment methods: JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and supported mobile wallets. All deposit transactions are processed securely.

Deposit Rules

• Minimum and maximum deposit limits apply and are displayed during the deposit process. These limits may vary by payment method.
• All deposits must be made from a payment account that is held in your own name. Third-party deposits are not permitted.
• k118 does not charge fees on standard deposits, although your payment provider may apply their own transaction charges.
• Deposits are typically credited to your k118 account immediately or within a short processing window, depending on the payment method.
• k118 reserves the right to request documentation to verify the source of any deposit if there are reasonable grounds to do so.

Failed or Reversed Transactions

If a deposit transaction fails at the payment provider's end, no funds will be credited to your k118 account. If a transaction is later reversed or charged back after funds have been credited and used for play, k118 reserves the right to recover the equivalent amount from your account balance or restrict the account until the matter is resolved.

5Withdrawals

You may request a withdrawal of your real-money balance at any time, subject to the conditions set out in this section. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible, and always in PKR.

Withdrawal Conditions

• Your account must be fully verified before a withdrawal can be processed. This includes confirming your identity and, where applicable, your payment method.
• A minimum withdrawal amount applies and is displayed in the withdrawal section of your account. The minimum varies by payment method.
• Any active bonus funds or wagering requirements must be settled before a withdrawal of bonus-derived winnings can be processed. Real-money deposits that have not been used to meet a wagering requirement may typically be withdrawn without restriction.
• Withdrawal requests are reviewed and processed within the timeframe displayed during the request. Processing times vary depending on the payment method selected.
• JazzCash and Easypaisa withdrawals are typically faster than bank transfer withdrawals. Exact processing times are shown during the withdrawal request flow.

Withdrawal Verification

k118 may request supporting documents before processing a withdrawal. This is standard practice for online gaming platforms and is done to protect your account. Documents may include a copy of your CNIC, a recent bank statement, or a screenshot confirming ownership of the mobile wallet used for deposit. Failure to provide requested documents within a reasonable time may result in the withdrawal being placed on hold.

6Bonuses & Promotions

k118 offers various bonuses and promotional offers to both new and existing players. These may include welcome bonuses, reload bonuses, free spins, free bingo tickets, and cricket or PSL season specials. All bonuses are subject to the specific terms of each offer in addition to the general rules set out here.

General Bonus Rules

• Bonuses are credited to your account in PKR. The value and structure of each bonus is stated clearly in the promotion details.
• All bonuses carry a wagering requirement unless explicitly stated otherwise. The wagering requirement must be completed before bonus-derived winnings can be withdrawn.
• Wagering requirements specify the number of times the bonus amount (and in some cases, the deposit amount) must be played through on eligible games before a withdrawal is permitted.
• Not all games contribute equally to wagering requirements. Contribution percentages for different game types are stated in the relevant promotion terms.
• Bonuses are valid for the period stated in the individual offer. Unused bonus funds or incomplete wagering requirements after the expiry date will result in the bonus and any associated winnings being forfeited.
• Each promotional offer may be claimed once per player, per household, and per device unless stated otherwise.
• k118 reserves the right to withdraw, amend, or cancel any bonus at any time. Where a bonus is cancelled, any wagering requirement already in progress will be assessed on a case-by-case basis.

Bonus Abuse

k118 actively monitors accounts for patterns that suggest bonus abuse. This includes opening multiple accounts to claim the same bonus, coordinating play with other accounts, placing bets that exploit bonus terms without genuine gaming intent, or any other behaviour designed to extract value from promotional offers in a way that is not consistent with their intended purpose. Accounts found to be engaged in bonus abuse will have their bonus funds removed and may be permanently closed.

7Game Rules & Fair Play

All games available on k118 — including casino slots, live casino tables, bingo rooms, and sports betting markets — are governed by their individual game rules, which are accessible within the game or betting interface. These rules form part of the overall terms governing your use of k118.

Fair Play Standards

• All casino games use certified random number generation (RNG) to ensure fair and unpredictable outcomes.
• Live casino games are conducted by real dealers operating from secure studios under standard live casino protocols.
• Sports betting outcomes are determined solely by the results of the relevant sporting events.
• The use of any software, bot, script, or tool designed to automate play, predict outcomes, or gain an unfair advantage is strictly prohibited.
• Any attempt to exploit bugs, glitches, or errors in games or betting markets for financial gain is prohibited. Where such a case is identified, k118 may void the relevant bets or winnings and close the account.

Collusion

Collusion between players in any game or betting market is strictly forbidden. This includes but is not limited to: sharing cards or hands in live poker-style games, coordinating bets to manipulate market odds, or communicating with other players to gain an unfair advantage. Suspected collusion will result in account suspension and investigation.

8Account Suspension & Closure

k118 reserves the right to suspend, restrict or permanently close any account at its discretion. Common reasons for account action include, but are not limited to:

• Providing false, misleading or unverifiable registration information.
• Opening or operating duplicate accounts.
• Breach of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or financial crime.
• Bonus abuse or exploitation of promotional offers.
• Use of prohibited software or tools during play.
• Chargebacks or disputed transactions with payment providers.
• Failure to complete identity verification when requested.

Where an account is closed due to a breach of these terms, any remaining balance may be forfeited in full. Where an account is closed for reasons outside of a breach — such as at your own request — your remaining real-money balance will be returned to your verified payment method.

Voluntary Closure

If you wish to close your account voluntarily, you may contact k118 support via live chat. Please ensure any pending withdrawals are processed before requesting closure. If you wish to close your account as part of a self-exclusion decision, please see the Responsible Gaming section below and visit our Responsible Gaming page for full details.

9Privacy & Data

k118 collects and processes personal data as necessary to operate the platform, process transactions, verify identities, and communicate with players. The full details of how your data is collected, stored, used and protected are set out in our Privacy Policy, which forms part of these Terms and Conditions.

By registering an account, you consent to the collection and processing of your personal information as described in the Privacy Policy. This includes sharing information with payment processors and verification service providers as required to operate the platform.

k118 does not sell your personal data to third parties for marketing purposes. You may request a copy of the data held about you or request deletion of your account data (subject to legal retention requirements) by contacting our support team.

10Responsible Gaming

k118 is committed to providing a safe and responsible gaming environment. Gaming should be a form of entertainment — it is not a reliable way to make money and outcomes are never guaranteed. We encourage all players to set a budget before they play and to stick to it.

• Set a deposit limit on your account to control how much you can add in a given time period. Limits can be set in your account settings and take effect immediately when reduced.
• Use session time reminders to keep track of how long you have been playing.
• If you feel that your gaming is becoming hard to control, use the self-exclusion option to take a break from the platform.
• Never chase losses. If a session has not gone your way, it is better to step away than to continue in an attempt to recover.
• Do not play under the influence of alcohol or when you are in a state of emotional distress.

11Limitation of Liability

k118 provides its platform on an "as available" basis. While we make every reasonable effort to ensure the platform is accessible and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical faults, third-party service outages, or events outside our control may occasionally affect availability.

k118 shall not be liable for:

• Loss of profits or winnings due to technical errors, platform downtime, or interrupted connectivity.
• Losses arising from unauthorised access to your account where you have failed to keep your credentials secure.
• Any indirect, consequential or incidental losses arising from use of the platform.
• Errors in game outcomes that are subsequently identified as technical malfunctions — in such cases, k118 reserves the right to void affected rounds and refund stakes.

Nothing in these terms limits k118's liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded by law.

12Changes to These Terms

k118 reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will take reasonable steps to notify registered players — this may include a notification when you next log in to the platform or a notice on the website.

The date of the most recent revision is displayed at the top of this page. It is your responsibility to review the terms periodically to stay informed of any changes. Continued use of k118 after changes have been published constitutes your acceptance of the updated terms.

If you do not agree with a change to these terms, you should stop using the platform and request account closure via our support team.

13Contact

If you have questions about these Terms and Conditions, or any other aspect of the k118 platform, our support team is available 24 hours a day, 7 days a week via live chat on the website or through the Android app.

You can also reach us by email at the address displayed in the footer of this page. Please include your registered username or account email when making an enquiry so we can locate your account quickly.

For responsible gaming concerns, self-exclusion requests or account closure requests, please visit our Responsible Gaming page or contact support directly.

For questions about how your data is used, please refer to our Privacy Policy or contact our support team with your specific enquiry.