Gaming should always be a form of entertainment — never a way to pay bills or chase losses. At k118, we give every player the tools they need to stay in control, set their own boundaries, and enjoy the platform at a pace that works for them.
At k118, we are committed to making sure that everyone who uses our platform does so in a way that stays enjoyable and within their means. Whether you are playing casino slots, following PSL cricket betting markets, or exploring our live casino tables, the experience should add to your day — not take away from it.
We understand that life in Pakistan comes with its own pressures — financial stress, family responsibilities, and the temptation to try to win back what you have lost. That is exactly why k118 provides practical tools to help you manage your gaming activity before it becomes a problem. You do not need to wait until things get out of hand to use these tools — they are there for every player, from day one.
This page outlines the responsible gaming tools available at k118, how to recognise when gaming is becoming unhealthy, and what steps to take if you feel you need a break or want to limit your activity. Please read it carefully — and remember, there is no shame in asking for help or using these controls. Using them is a sign of strength, not weakness.
Important: If you are in a situation where gambling losses are causing genuine financial hardship or emotional distress, please step away and contact our support team via live chat immediately. We are here to help.
Every k118 account comes with built-in responsible gaming controls. You can activate or adjust these at any time — no waiting period, no penalty.
Set a daily, weekly or monthly deposit limit in PKR directly from your account settings. Once a limit is in place, you cannot exceed it during that period — even if you change your mind mid-session. Reducing a limit takes effect immediately. Increasing one requires a cooling-off period.
Lose track of time? It happens easily when you are watching a T20 live bet or deep in a casino session. Enable session reminders in your account and k118 will notify you at set intervals — 30 minutes, 1 hour or whatever suits you — so you can take a conscious break.
Need a short break without committing to a full exclusion? Set a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, you cannot log in or place any bets. It is a quick and effective way to reset when you feel things are moving too fast.
If you feel you need a longer break from k118, self-exclusion is available for periods ranging from 3 months to 5 years, or permanently. Once you self-exclude, your account is locked immediately and we will not send you any promotional communications for the duration of your exclusion.
Set a maximum loss limit per day, week or month in PKR. When your losses for that period reach the limit you have set, play is automatically paused until the period resets. This prevents a difficult session from escalating into something you did not plan for.
Our support team is available around the clock via live chat in the app and on the website. If you are feeling overwhelmed, want to activate a self-exclusion, or just want to talk through your options — reach out. We will respond promptly and without judgement.
Activating responsible gaming tools on k118 takes less than two minutes. Here is exactly how to do it.
Open the k118 website or Android app and log in with your registered email and password. If you do not have an account yet, registration is free and takes a few minutes.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu. Look for the "Responsible Gaming" section in the left-hand menu.
Select from Deposit Limits, Loss Limits, Session Reminders, Cool-Off Period or Self-Exclusion. Each option has a clear description so you know exactly what you are activating.
For deposit and loss limits, enter the PKR amount that feels right for your budget. For time-based tools, select the duration from the available options.
Confirm your selection. Restrictions take effect immediately. You will receive a confirmation notification to your registered email or phone number linked to your k118 account.
If you have any difficulty setting a limit yourself, contact our live chat support and a team member will help you activate it on your behalf — immediately and confidentially.
Problem gambling can develop gradually. These are common warning signs that your relationship with gaming may need some attention.
If you recognise two or more of these signs in yourself, it is a good time to use one of the tools above or speak to our support team. Early action makes a real difference.
These principles apply whether you are a first-time player or a regular on the k118 platform. Keep them in mind every time you log in.
Before you open the game lobby, decide exactly how much PKR you are comfortable spending that session. When it is gone, the session is over — no exceptions.
Think of any winnings as a nice surprise rather than an expectation. Games are designed with a house edge — they are entertainment, and the outcomes are based on chance.
Step away from the screen regularly. Grab a chai, go for a walk, or spend time with your family. Breaks help you maintain perspective and keep gaming in its proper place.
Avoid gaming when you are emotionally upset, stressed about money, or after drinking. Decisions made in those states rarely feel as sensible the next morning.
Common questions from k118 players about responsible gaming tools, account controls and how to get support.
Honest answers to these questions can help you understand your current relationship with gaming. There are no right or wrong answers — this is just for your own awareness.
Do any of the following apply to you? Think about the past 30 days.
If you ticked even one of the above, it is worth having an honest conversation with yourself — and possibly with our support team. Using the responsible gaming tools available on k118 is a straightforward and private way to make positive changes.
Cap how much PKR you can add to your account in a single day. Ideal if you want to keep individual sessions small and predictable.
Set a total PKR ceiling for the entire week. Great for players who prefer to think in weekly rather than daily budgets.
A broader control that lets you manage your monthly gaming spend against your overall household or personal budget in PKR.
Define the maximum PKR amount you are willing to lose in a given period. When that threshold is reached, play pauses automatically until the period resets.
Cap how long a single gaming session can last. Once the time is up, you are logged out automatically and prompted to take a break.
Periodic pop-up reminders showing how long you have been logged in and how much you have spent in the current session. A quick, non-intrusive way to stay aware.
A short voluntary break from the platform. Your account is temporarily locked for the duration you choose. Useful if you just need a breather without full exclusion.
A serious commitment to take a long break. During exclusion you cannot access your k118 account, receive promotional material or make any deposits.
If you decide you no longer wish to have a k118 account at all, you can request permanent closure. Any remaining PKR balance will be returned to your registered payment method.
If you cannot or prefer not to activate controls yourself, contact our 24/7 live chat team and we will set any restriction on your account immediately.
k118 is an adults-only platform. You must be at least 18 years old to register, deposit, play or claim any bonuses. This is non-negotiable and applies to every player regardless of the device they use or the method they pay with.
We carry out age and identity verification as part of the account review process. In some cases this may be requested before a withdrawal is processed. We do this not to make things difficult, but to ensure that the platform is being used responsibly and only by eligible adults.
If you are a parent or guardian, we encourage you to make use of parental control software on shared devices to prevent underage access to gaming platforms including k118. Keep your login details private and do not allow younger family members to use your account under any circumstances. Sharing your account details is a violation of our Terms and Conditions and could result in account suspension.
Age Verification: k118 reserves the right to request proof of age at any time. Failure to provide satisfactory proof will result in account suspension and refusal of withdrawals until verification is complete.
If you share a device at home — particularly if there are young people around — here are some practical steps to prevent underage access to k118.
Register your free PKR account on k118 and set your deposit limit before your first session. Enjoy Casino, Live Casino, PSL cricket markets, Bingo and more — the responsible way. Deposit via JazzCash, Easypaisa or Raast.
18+ only | Set limits before you play | PKR accounts | Support available 24/7